LEGAL NOTICE
MAIN
In compliance with the provisions of Article 10 of law 34/2002, of July 11, on services of the information society and electronic commerce, below, we provide the necessary data of the owner of the website https://vctool.app/ (hereinafter the ”Website”) Service Provider:
– Name: Sysoev Aleksei
– VAT Identification number: ESY7242180T
– Address for correspondence: C/ Las Dalias, 6, 29460, Fuengirola (Spain)
– Email address: info@vctool.app
APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or questions relating to this website or the activities he developed, will apply Spanish law to which the parties expressly submit, being competent for the resolution of all disputes arising from or related to your use of the Courts closest to Fuengirola (Spain).
PRIVACY POLICY
In fulfillment of arranged in the Organic Law 15/1999 of Protection of Data of Personal Character, we inform that the data requested in this web form will be treated confidentially and incorporated into automated files owned by Sysoev Aleksei to the attention of the services provided in the same, as well as sending of commercial information on products and services that we believe may be of interest to you. On this personal data you can exercise the rights of access, rectification, opposition and cancellation by sending a letter accompanied by a photocopy of your ID by email to info@vctool.app or by post C/ Las Dalias, 6, 29460, Fuengirola (Spain)
DATA PROTECTION
1.Purpose (legal grounds for processing)
The personal data you provide to us will be used for the following purposes:
(a) to provide internal registration services and related services as preconditions for the conclusion and execution of commercial contracts, and for the protection of credit positions (supplier/customer) arising from such contracts (performance of the contract between the parties)
(b) to meet operational, management, administrative and documentary requirements, including communications through mail order forms, invoices, RMAs, external technical service documentation and commercial invoices, all for the purpose of complying with obligations established under applicable legislation, in particular commercial and tax law
(c) to enable access to and navigation of the websites, to produce anonymous statistics on their use, to monitor their functioning and to verify possible liabilities in the event of unlawful acts (legitimate interest of Aleksei Sysoev)
(d) to carry out marketing, commercial and informational activities, as well as advertising and promotional initiatives (including the sending of newsletters and advertising materials through messaging applications) by Aleksei Sysoev
The collection of data for the contractual purposes set out in points (a), (b) and (c) is mandatory and necessary. Failure to provide such data will make it impossible to proceed with the commercial purchase–sale contract and the provision of services.
For the marketing purpose described in point (d), your consent will be requested, without prejudice to your right to withdraw it at any time. In this respect, you must indicate your preference by ticking the appropriate boxes that appear to the left of the listed purposes.
2. Communication of data / transfer of data to third parties
The personal data collected may be communicated, due to a legal obligation and in accordance with the competence of each recipient, to public administrations for the performance of their institutional functions; to banks; to entities with which Aleksei Sysoev has contracts for repairs or maintenance; to entities specialised in the management of information and/or payment systems; to entities that provide goods or services offered by Aleksei Sysoev; to manufacturers and/or suppliers with whom Aleksei Sysoev has a commercial relationship; to entities that carry out transport or shipping activities; to persons or entities engaged by Aleksei Sysoev for promotional, advertising, marketing and communication activities; to insurance and financial entities; to law firms and professional consultants; to persons responsible for accounting or auditing for Aleksei Sysoev; and to public authorities for purposes of law enforcement. Personal data shall in no case be disclosed publicly by Aleksei Sysoev.
3. Processing of personal data
The processing of your personal data will include, in addition to its collection, its recording, storage, modification, communication and deletion, carried out in an automated or semi-automated manner. Your personal data may be preserved in paper format and/or electronic form. The personal data processed by Aleksei Sysoev are subject to appropriate security measures to ensure their protection, including user identification and authentication, logical and physical access control, management, disposal and reuse of storage media, backup and data recovery procedures, and the management of incidents and security breaches. These measures are strictly necessary to fulfil the purposes set out in point 1.
For the purposes referred to in points (a) and (b), your data will be retained for the period required by law.
For the purpose referred to in point (c), the data will be retained for two years.
For the purpose referred to in point (d), the data will be retained until consent is withdrawn or the contractual relationship is terminated.
4. Rights of the data subject in relation to the processing of personal data
In accordance with Article 13 of GDPR 2016/679, you are reminded that you have the right to request access to your personal data, its rectification, its erasure (where applicable), or the restriction of its processing. You also have the right to withdraw your consent for any processing activities based on such consent, as well as the right to lodge a complaint with the Supervisory Authority for the protection of personal data.
All of the above rights may be exercised by sending an email to: info@vctool.app
COOKIES POLICY
In accordance with the Spanish legislation that regulates the use of cookies in relation to the provision of electronic communications services, collected by law 34/2002, of 11 July, services of the Information Society and electronic commerce, we inform below about cookies:
What are cookies?
Cookies are small files that are installed on the user’s computer when the user accesses a website. Cookies allow, among other things, store and retrieve information about browsing habits of a user or its equipment and, depending on the information they contain and the way in which you use your computer, depending on the type of cookie and of the information they collect, can be used to recognize the user.
Types of cookies
- Depending on the entity you manage cookies:
- Own Cookies: these are those that are sent to the user’s device or terminal from our computer or domain, and are also managed by us, as owners and editors of this website.
- Third party Cookies: these are those that are sent to the user’s device or terminal from a computer or domain that is not managed by us, but by a third party that will process the information obtained through cookies.
2. According to the storage time:
- Session Cookies: they are those that collect and store the data when the user accesses the website and cease once the user leaves it.
- Persistent Cookies: they are those that have a fixed duration in time by the controller. The storage time can vary from a few minutes to several years. They are used to save and retrieve certain parameters each time the user visits the web page.
3. According to its purpose:
- Technical Cookies: these are essential and strictly necessary for the proper functioning of the website and use the different options or services we offer. For example, those used to maintain the session, manage the response time, performance or validation of options, use security elements, share content with social networks, etc.
- Personalization Cookies: these are those that allow the user to specify or customize some features of the website. For example, define the language, locale, or browser type.
- Analysis Cookies: these are those that allow us to track and analyze the user’s behavior on our website to develop browsing profiles and to know the preferences of users of the same. They are often used to measure user activity in order to improve the service we offer based on the results we obtain. For example, an analytical cookie would control the geographical areas of interest of a user, which is the most accepted product or service, etc.
- Advertising Cookies: they are those that allow us to manage advertising spaces on websites.
- Behavioral Advertising Cookies: they are those that allow the management of advertising spaces of our website. The function of these cookies is to store information about the behavior of users on our website, to later show personalized advertising.
What cookies do we use?
In particular, we use cookies from the following third parties for the purposes specified:
- Google Analytics (Google, Inc.): We use Google Analytics cookies to measure user interaction with site content. You can learn more about Google Analytics by clicking on the link below. Google is attached to the Web Choices tool, from which you can disable the use of your cookies: http://optout.aboutads.info/. you can prevent the installation of Google Analytics cookies with the following extension for your browser.
How to disable or delete cookies?
Users can, at any time, disable or delete cookies set through the settings of the browser options used on their device or terminal. Users should be aware that, if you reject or clear the browser cookies for the website, we will not be able to maintain their preferences, and some features will not be functional, so that we will not be able to offer you personalised services and every time they go to browse our website we will have to ask for new authorization for the use of cookies.
Below, we offer links in which the user will find information on how to activate your preferences in the main browsers:
WITHDRAWAL POLICY (RETURNS), INCIDENTS AND TECHNICAL SUPPORT
Aleksei Sysoev complies with current regulations and will accept the return of an item (withdrawal), always within 14 calendar days from the receipt of the same, if the customer has not used the product for the intended purpose. Refunds are not possible if you have used the paid functionality.
Not valid for companies and professionals!
To accept the return of the item and request for withdrawal the customer must comply with the following conditions:
– You must notify your decision to withdraw by means of an unambiguous statement. A withdrawal request form is made available to the consumer and user.
The customer will always receive a notification that the withdrawal request has been received.
The refund of the money will be made within a maximum period of 14 calendar days from the date on which the notification of the decision to withdraw from the contract was made. All payments will be refunded using the same means of payment used by the user for the initial transaction.
All communications related to the user account (including technical inquiries, support requests, and financial matters) are accepted only from the email address associated with that account. Requests sent from other email addresses will not be processed.
FORMS (METHODS) OF PAYMENT
There are two payment methods fixed on the website so that the customer can manage his order request. At the customer’s choice.
- Credit or debit card: via BBVA or Stripe online payment system.
- Apple Pay / Google Pay through Stripe online payment system.
ACCOUNT POLICY
Commercial accounts* cannot be used on more than one PC / laptop. If you plan to use VCTool on more than one PC, a separate account/license must be used for each.
Commercial accounts for VCTool are tethered to the distinct hardware ID of the computer or laptop in use. Users can independently reset this linkage via their personal accounts, but this operation is restricted to a maximum of twice per month and once per day (24 h). Over the course of a year, a total of 24 resets are permitted for annual subscriptions. Any additional reset requests for commercial accounts must be directed to our technical support team. For security reasons, requests for account unlinking are not accepted through contact forms! The request must be sent from the email associated with your account to support@vctool.app.
The unbinding system is intended solely for cases where a PC replacement is required, or changes have been made to the hardware configuration that result in a change to the PC’s hardware identifier (such as updates to system drivers, BIOS, etc.).
Use of commercial accounts* in remote desktop sessions (RDP) is not permitted. Any use of the software in this mode will be considered a violation of the product’s terms of use.
Accounts with no activity within 6 months of registration are considered abandoned and are subject to automatic deletion. Activity is defined as one of the following: logging into the VCTool desktop application with your credentials; connecting to a vehicle; or adding funds to the account balance.
* A commercial account means an account with any valid subscription, or with at least one purchased standalone module.
SUBSCRIPTION POLICY
VCTool offers two types of subscriptions: monthly and annual.
Monthly subscriptions, including Lite, Lite Plus, Pro, and Ultimate, remain active for one calendar month from the date of activation. Cancellation or suspension of monthly subscriptions is not permitted, except for the Lite Plus subscription, which can be terminated early if the limit of allowed connections is reached.
Annual subscriptions such as Lite, Pro, and Ultimate are valid for one calendar year and can be renewed at a 15% (Lite), 20% (Pro) and 25% (Ultimate) discount off the original price within one month before their expiry.
Deprecated Full and Light subscriptions can be renewed under their original terms, but only within three months following their expiration. Failure to renew within this period will result in a permanent loss of the renewal option. The duration of the extended subscription is calculated from the expiration date of the previous period. When switching to a different subscription type, returning to an archived subscription type becomes impossible.
Users can upgrade their subscription to a more advanced plan: during the first month of the subscription, an upgrade to a higher tier is available by paying the difference in price between the plans. Starting from the second month, the upgrade is discounted based on the value of the full unused months of the current subscription. The original subscription is canceled, and the new subscription is activated for the full term (this applies only to annual Lite and Pro subscriptions).
Subscription cancellation is only possible if none of the paid features included in the subscription have been used. Cancellation is executed only through a request to technical support.
Preset Usage Policy for One-Click Feature Activation
Access to presets is determined by the active subscription. If a preset is not included in the subscription and has a non-zero cost, it is paid for once per VIN, provided the preset execution is successful.
If the declared result is not achieved for any reason after executing a preset, the payment can be contested, but only under the following conditions: the user must provide proof that the preset did not produce the claimed effect (video evidence showing the absence of effect immediately after activation). After that, the preset must be reverted (deactivated). Access to the backup of the control unit where the issue occurred must also be provided. If confirmation is not provided or the preset is not deactivated, the refund request may be denied.
Requests for preset payment cancellations are accepted only within 14 days of payment.
Presets for one-click feature activation do not include access to SFD unlocking, Porsche Security Lock, or other services.
SUPPORT POLICY
Our technical support is limited to issues caused by software errors or problems arising during the use of the software, provided they are directly related to the software itself. We do not provide support for issues caused by insufficient user training. Additionally, we do not offer assistance related to vehicle interactions or provide training services.
